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Customer Service
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Delivery
We start production on all orders the day of order and custom orders the day the proof is approved. Most orders ship in 1 – 3 days. Payment
Visa, Mastercard, Discover, and American Express credit cards are accepted. Net 30 days terms upon prior approval of credit application.Shipping
All orders ship UPS ground unless otherwise specified, in which case, additional charges will apply.Warranty
We promise to provide you with products that are free of workmanship defects. However, we cannot assume liability for injury, loss or damage, consequential, of any kind, from the use or inability to use Gray Signs’ products.Cancellation
Once an order is placed, it goes into production. Therefore, custom orders may be subject to cancellation charges if production has begun.100% Satisfaction Guaranteed
We guarantee 100% satisfaction with every order. But if you are ever unhappy with an item, we offer hassle-free, no-fault returns, replacements or credit within 7 days of receipt of product. Simply call 1-888-SIGN-495 or email us and we’ll arrange for a replacement or credit. Due to the nature of custom items, there are no returns on approved custom orders.